Terms of service

Last updated: December 2025

Welcome to Light Show Factory. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. Overview

This website is operated by Light Show Factory. Throughout the site, the terms “we,” “us,” and “our” refer to Light Show Factory.

We provide this website, including all information, tools, and services available through it, subject to your acceptance of these Terms.

2. Eligibility

By using this website, you represent and confirm that you:

  • Are at least the age of majority in your province or territory of residence, or

  • Have the consent of a parent or legal guardian.

Our products are sold and shipped within Canada only.

3. Accuracy, Completeness & Timeliness of Information

We strive to ensure that all information on our website is accurate and up to date. However:

  • Product descriptions, pricing, or availability may occasionally contain errors, inaccuracies, or omissions.

  • We reserve the right to correct any errors, update information, or cancel orders at any time without prior notice, including after an order has been submitted.

4. Products & Services

  • We may limit the sale of products to certain individuals, regions, or quantities at our discretion.

  • All product descriptions, specifications, and pricing are subject to change without notice.

  • We reserve the right to discontinue any product at any time.

5. Pricing & Billing

  • All prices are listed in Canadian dollars (CAD) unless otherwise stated.

  • We reserve the right to modify prices, refuse orders, or cancel transactions at our sole discretion, including in cases of suspected fraud or unauthorized activity.

  • You agree to provide current, complete, and accurate billing and contact information for all purchases.

6. Shipping

By placing an order, you agree to our Shipping Policy.

Shipping times are estimates only and may vary due to carrier performance, weather, or other factors beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

We do not accept returns for:

  • Custom-made coro props

  • Cut-to-order items

  • Digital files

  • Electronics that have been installed, used, modified, or altered

Shipping fees are non-refundable except where required by law.

8. Risk of Loss

Risk of loss or damage transfers to you once the order is handed over to the shipping carrier.

While we will assist with carrier claims for lost or damaged packages, we cannot guarantee the outcome of such investigations.

9. Intellectual Property

All content on this website — including text, graphics, logos, images, designs, products, and digital files — is the exclusive property of Light Show Factory and is protected by applicable copyright and trademark laws.

You may not, without prior written permission:

  • Copy, reproduce, distribute, or resell our designs or models

  • Use our branding, images, or content

  • Claim our products or designs as your own

10. Prohibited Uses

You agree not to use the website or our products:

  • For any unlawful purpose

  • To infringe upon our intellectual property or the rights of others

  • To harm, exploit, or mislead others

  • To interfere with or bypass security features

  • To misrepresent or misuse electronic components in an unsafe manner

We reserve the right to suspend or terminate access to the website for violations of these Terms.

11. Electronics & Safety Disclaimer

Many of our products involve:

  • Low-voltage electrical wiring

  • Pixel lighting systems

  • DIY installation

  • Third-party controllers and power supplies

By purchasing or using our products, you acknowledge and agree that:

  • You understand the inherent risks of electrical installation

  • You assume full responsibility for safe installation, operation, and maintenance

  • Light Show Factory is not responsible for injury, property damage, or losses resulting from improper installation or use

Always follow local electrical codes and consult a qualified professional if you are unsure.

12. Third-Party Tools & Links

Our website may include links to third-party services such as payment processors or shipping carriers.

We are not responsible for the content, accuracy, or reliability of any third-party websites or services.

13. User-Generated Content

If you submit reviews, comments, photos, or other content, you grant Light Show Factory a non-exclusive, royalty-free right to use, reproduce, and publish that content for marketing or informational purposes.

We reserve the right to remove any content we consider inappropriate, misleading, or harmful.

14. Limitation of Liability

To the fullest extent permitted by law, Light Show Factory shall not be liable for:

  • Indirect, incidental, punitive, or consequential damages

  • Loss of data, business, or revenue

  • Damage resulting from improper installation or misuse of products

Our total liability shall not exceed the purchase price paid for the product in question.

15. Indemnification

You agree to indemnify and hold harmless Light Show Factory, its owners, employees, and partners from any claims, damages, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of our products

  • Your violation of any applicable laws or third-party rights

16. Governing Law

These Terms are governed by the laws of the Province of Québec and the applicable laws of Canada.

Any disputes shall be brought before the courts located in Montréal, Québec.

17. Changes to These Terms

We may update these Terms at any time. The most current version will always be available on this page.

Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Information

For questions regarding these Terms, please contact us at:
📧 info@lightshowfactory.ca